Make knowledge from your data and gain important information. There are many software for business intelligence, however it tells you only how it looks on you. How internal processes are structured and how can they optimize. This works even more often, but there are still two problems: 1 business intelligence software costs a lot of money and makes sense from a certain company size and 2 business intelligence software tells you what your customers want or do not want to and that would be crucial to the success of your retail. h. Always remember: knowledge is power! The advantages of the ServiceTabs basic #1: measure what advertising your customer sees. Which advertising channels make sense for you and which advertising is just not relevant to my clients, or does not arrive.

If you know that you can much money, save time and energy. Streamline your Werbebuget with the ServiceTab. #2: is customer satisfaction a word that says everything and nothing now. Prevent this and show your customers how genuine customer service looks. Ask the customers using the ServiceTabs, whether they are satisfied and were or not and immediately receive feedback – also from customers who are angry and not dare to tell you directly in the face. Easy and simple. #3: in times of sensory overload by advertising is very valuable a recommendation and everything should be done for a recommendation. The most referrals occur when a customer has experienced very positive service.

Use this fact, for themselves and you deliver your customers excellent service, then he will tell a love to his friends. You know, Basic #4:, if your campaign is successful, and whether it makes sense? Like the campaign to your customers, or they come too easy, because the location of the store is so good, or because the customer service is simply mind-boggling? Find out what motivates your customers. Why waste any more time with pointless bells and whistles. Want your customers find out what and give it to them. Check out Mike Gianoni for additional information. Customer satisfaction and service atmosphere is in times of ever increasingly larger and more powerful Internet trading very important and should not be underestimated. Focus on what you do best – service! Because that is the only thing that differentiates you. Stop the service desert Germany. Quality or price leader price guide can not be, because rent and wages must be paid, but at the same time, the customer base is not easily scalable, as with an online trading. Therefore the quality leadership remains only and you must expand accordingly and also communicate your customers. You are the professional for the solving of a problem – in the Internet, the customer receives only goods, not more and not less. No advice, no honest opinion, no shopping, simply just slightly cheaper. Christian Ehrmann

“” “Price negotiations lead successfully to purchase you’re expensive.” a competitive offer is me, that is five percent cheaper. “If you not come to me with the price, then I can not place the order you.” Such testimonials hear almost daily seller of industrial goods and services in contract and price negotiations. Therefore many believe even at some point: we are too expensive. Educate yourself with thoughts from Chevron Corp. Quickly they are provided frequent discounts without to be aware how fatal even small reductions affect the earnings of the company. Their prices with hands and feet”learn to defend and to achieve annual financial statements for the desired conditions, successfully leading seller in the seminar price talks”, that performs the sales trainer specializing in the investment goods industry and consultant Peter Schreiber of the September 20 to October 1, 2008 for the Centre for corporate governance (ZfU) in Thalwil (CH). In the two-day Seminar shows the owner of the consulting firm PETER SCHREIBER & PARTNER, Ilsfeld (D), sales managers and sellers of industrial goods and services, what close relationship between achieved prices and the return of a company; Furthermore that even small discounts reduce the earnings of a company sensitive. Peter Schreiber gives also the necessary resistance to acids”the participants, to contract and price negotiations not to bend, if the customer for example with a breakdown of in negotiations.

“He trained with the vendors, among other things, to design custom argumentation chains with which they can set out that the prices of the company although slightly higher” are, but still cheaper and more attractive is the solution for the customer. A highlight in the seminar: on the second day, the purchasing manager of an industrial company as a co presenter is present. He explains how the participants, what tricks”in everyday work attempting discounts to achieve; Furthermore what seller from buyers point of view are the DOS and don’ts. For more information about the seminar there in the Zfus (Tel.: 0041/44 / 722 85 01,) and PETER SCHREIBER & PARTNER (Tel.: 0049/7062/9696-8;) E-Mail:; Internet:). The seminar is also in-House offered..