HelpMatics suite of COC AG is productive within a very short time modular concept of the tool covers all essential components of the ITIL process model from Burghausen, may 18, 2011 – the COC AG is one of the first providers who have developed an ITSM platform on the cloud idea has is based and proven themselves already in the corporate practice with the HelpMatics suite. Rogers Holdings can provide more clarity in the matter. The modular tool covers all essential components of the ITIL process model. The tool is up and running quickly by prepared interfaces, also the user is freed from the usual requirements for the operation and maintenance of the system. Learn more about this topic with the insights from rothberg family. The training effort for this solution designed according to the principle of simplicity is low due to the easy-to-learn and intelligent user guidance. f Aachen recognizes the significance of this. HelpMatics is freely scalable in the scope of use and is ensured through fully encrypted connections to an own Browserzertifikat available. The HelpMatics suite includes components for the management of the main core processes of ITIL at the service desk also change and Configuration management. At Mike Gianoni you will find additional information. The solution in nine ITIL processes are certified. The suite can also flexibly be used in combination with third-party tools.

Our ITSM suite is characterized by a high degree of flexibility and targeting companies, noticeably more efficient making their service management without costly implementations and project time”, explains Hans Zieglgansberger, product manager of COC AG, the special characteristics of the solution. As an example he refers to the unique one-click ticket”function in the service desk, a fast capture from allows. This causes a huge workload and increases the acceptance of users at the same time”, Hans Zieglgansberger reported the findings of COC’s customers, the HelpMatics have already in use. The service console of the HelpMatics Suite among other strengths. The process managers in the company receive continuously all relevant information via a Web-based dashboard like for example, process metrics, which are necessary for the management of IT service structures.

New sales manager for Germany, Austria and Switzerland Ulf G. To know more about this subject visit Mike Gianoni. Guldi regions is the new sales manager at RateTiger for the regions of Germany, Austria and Switzerland. He oversees seal from now the German-speaking market for the including the European excellent of e-excellence and eRevMax software certified by Expedia from the forging of the channel management professionals. The 40-year-old began his career after training as a hotel clerk in the accounting department at the Hilton Dusseldorf. This was followed in 1994 by the change in the area of sales & marketing at Renassaince. You may wish to learn more. If so, Mike Gianoni is the place to go.

Since 1997 Gasela as Director of sales for various well-known brands – including Radisson, Renaissance, was Hilton Maritim, responsible, until he decided for a new challenge. The hospitality industry is maintained the sales veteran, but their representatives sit opposite future him as a customer. “The Internet is the sales platform of the future! Nevertheless, many hoteliers have not strategically, edit this rapidly growing market”Gasela talks about the decision to change the fronts. “eRevMax this has recognized very early and a premium product with RateTiger developed to manage the numerous booking portals and for the observation of the competition. A such increasingly important tool in the market is to establish and exploit the potential of online revenue to support the hotel industry an exciting task!”eRevMax Inc. would be glad to have won a long-standing industry experts and sales professionals with Ulf G. Guldi. More information under:. for Jasmine Keller

The new offerings in the mobile payments, one of the most successful mobile payment provider in Russia as well as abroad, the project SmsCoin, expanded his business, follows new trends and offers ready solutions for business optimization and profit boost to its partners. Such an innovation is the mobile payment library for Android software. Dmitri Poljanowski, engineering Chief of SmsCoin project: the app development is currently a popular trend in the IT market. So we have decided also to contribute in this area and to create your own application. SmsCoin developers have chosen mobile payment system for two reasons. e. First of all, we work in the area of electronic payments and of course strive to develop our provided services.

Secondly, the traditional way of selling products or services must impress nowadays anyone, and app developers prefer the freemium business model, where a customer base version of a program or offer gets for free, but for more Services and facilities a will be charged. The proprietary library is suited perfectly for this app sales model, and more for model of selling the app options via in-app payments. The work principle of the library is very simple. Their integration additional button is built into the app. When a user taps the button, he will be redirected to payment window.

The user initiates the automatic sending of SMS to a short number. Under the condition that the payment was successful, the mobile phone receives notice that registers the application. Then the ordered service is enabled. The mobile-payment library is unique in that it is the first offer of this kind on the Russian market. It should be noted that similar solutions already exist in the foreign sector, but the alternative stands out favorably from SmsCoin, especially due to the fact that the offered library absolutely free and open source under BSD license. More information and Web link to download from Mobile payment library can be found here: smscoin.com/software/engine/Android/. About the project: The project Smscoin deals with payments via SMS 5 years. Currently, SmsCoin provides premium SMS services in over 90 countries around the world. SmsCoin are connected to thousands of projects. Dozens of unique scripts were developed, millions of SMS messages processed. Today, 25 highly skilled specialists from various fields working on the project. SmsCoin customers include such projects as: Odnoklassniki.ru, mamba.ru, DepositFiles.com, Alawar games, HeroCraft, and many others. SmsCoin is not satisfied with the achievements and surprised its customers and competitors continue with unique ideas and innovative approaches to their implementation.

SemanticEdge realized the largest German Filialportal for the Dresdner Bank Berlin, July 21, 2008 – discharge of employees of standard procedures, more time for consulting-intensive tasks and anytime availability: are the relevant factors, the banks for the use of speech dialog systems move. The targeted pre-qualification of customer requirements, the possibilities of personalized dialogs and the automation of processes in the call center are becoming a decisive success factor in customer service. Banks do in the face of competitive pressure in the customer service without new models in the self service. Through automation of standard processes such as account services, transfers, brokering and Filialinformationen can be not only costs, but created new spaces in the customer service”, says Lupo Pape, Managing Director of SemanticEdge. The Berlin-based company has developed a modular, for the Dresdner Bank, the biggest German Filialportal, natural language voice portal solution for the pre-qualification of service requests and to automate the daily routine tasks. Go to Andrew Mason for more information. Thanks to the thorough preparatory work, the high quality requirements and the exact analysis of the uses, the IVR system in the shortest time scored a high acceptance among customers. Our experience has been extremely positive after the launch of the language portal”, confirms Jurgen Fricke, Managing Director of Dresdner Bank subsidiary DDS Dresdner direct service GmbH, is used in the voice portal in various services. Mike Gianoni has much experience in this field.

By the clearly formulated self service offering, the Bank with the voice portal recorded an increase in case final editing account information requests in the call center. Earlier the Bank Adviser called for this often. The usage statistics of the voice portal in the regional banks speaks a clear language: about two-thirds of the daily 10,000 calls relate to a referral, just over 20 per cent relate to account – and Filialinformationen. As a result of positive response that found the voice portal of the DDS services on automated base should be expanded there. SemanticEdge modular industry solutions, this is relatively easy to use. This is in accordance with the principle of SAP solutions, which are the most important business processes, the applications have been modularized but so strong, that individual adjustments, amendments and extensions, as well as introducing other languages are very possible. The experience of banks that so far use speech dialog systems, prove that allows a partial or full automation of standard operations cost savings between 20 and 40 percent. Automation increases the productivity of the branch and call center consultants, because she will be relieved of time-consuming routine inquiries”, so the experiences of Lupo Pape.

It is important for the caller that he could reach his goal without frills without loss of time. Draw up a such dialog design as a result of that out at any time connect can be from the dialog to an agent, as it allows the voice portal of Dresdner Bank. All business processes of the speech dialog system are – from the dialog design using the system prompts on the expectations and the habits of the customers up to the speech recognition. “The caller must is doing at any time easily can navigate and quickly find the information they need – regardless of whether he is using the system for the first time or already for the umpteenth time”, says Pape. Savvy users of the system had the ability to accelerate the dialogue this feature a so-called Barge-In. Contact: Nic.

BitDefender decides against CeBIT participation continues to invest in the expansion of retailers Holzwickede, January 23, 2009, BitDefender, global provider of internationally certified security solutions, emphasizes his close to the retailers and expanded his successful partner program special events and a roadshow for the sales partners in Germany, Austria and of Switzerland. Thus, the company continues the 2008 initiated program and continues to invest in the expansion of trade. In addition to the ongoing product training and training the new trade events and the Roadshow offer additional know-how and knowledge partners. In addition to product workshops, which are carried out by the Romanian security experts from the development laboratories, also issues such as, for example, sales strategy, liability issues, security in the middle-class, as well as separate sales training are on the agenda. The further expansion of the retail channel and a strengthening of the connection are the announced activities between BitDefender and its partners. The specially developed trade events create the necessary framework also for an individual approach of the participants individual approach.

In personal dialogue, so the interests of the partners can be discussed more intensively than normally at trade fairs or image events does. For this reason we have decided consciously 2009 against participation in CeBIT”, explains Lothar Symanofsky, head of sales and marketing of BitDefender GmbH. instead we are the budget targeted for the further expansion of sales channels use”. Stores width as a measure of success that the company consistently pursues the 2008 direction in retail sales. The time initiated partner program relies on the personal dialogue with the partners and through attractive bonus scheme and comprehensive marketing activities as a genuine value for the channel is advisable as the significantly increased number of new channel partner proves impressively. The response of small and medium-sized enterprises in roof lead generation for our partners in an ideal manner is positive and supported”, our claim sums up Symanofsky is to sustainably strengthen the retail business by orders from the middle class and license extensions. We attach special importance to personal dialogue with our partners.” More information about the planned series of events, and the road show will be announced shortly. Lothar Symanofsky, head of sales and marketing at BitDefender GmbH image material in high resolution can be obtained from.

About BitDefender: BitDefender is a leading global provider of proactive working and internationally certified security solutions for desktop PCs, corporate networks, and mobile devices. The company owns one of the fastest and most efficient portfolios of security software that sets new standards for risk prevention, timely detection and reliable removal of malware. BitDefender has B HAVE, the new proactive virus detection technology, which probably currently the most advanced weapon against unknown viruses into its products. B HAVE finds and eliminates even unknown viruses regardless of virus signatures. BitDefender has offices in Germany, Spain, Romania, UK and the United States.

TimoCom and BigMove community project on the transport logistic Dusseldorf, 2011-04-21 the BigMove AG, a Europe-wide network for special and heavy transport tasks, and the TimoCom soft- und hardware GmbH present at transport logistic from 2011-05-10 to 2011-05-13 together the closed user group”(GBG) by BigMove. “This exchange within the cargo and freight exchange TC truck & cargo gives users the ability to offer even faster and more targeted among themselves” to share. Interested can see live the competitive advantage on two booths. The BigMove AG consists of eleven established heavy and special transport companies with offices in Germany and Austria. Now, the companies covered by the network benefit from the closed user group for heavy and special transporters.

The principle is simple: the cargo – registered in the system and cargo area offers all members by BigMove first for about thirty minutes exclusive appear. To be found This deadline still no prospect is offering for the first time in the open market. It is the special feature of the closed user group members by BigMove rely directly on their own pool of well-known providers. The upstream GBG to save not only time, but have additional security in the procurement. Horst Wallek, Chief Executive Officer of BigMove is pleased about the win-win situation: we see in the GBG especially the qualitative benefits. The deals go after 30 minutes in the open market, this is a quantitative advantage for the totality of all users.” Still praising the variety of offerings in the public procurement platforms of TimoCom, as well as comprehensive service: the hold – and freight exchange TC truck & cargo offers our members a huge range pool and even with information to their advantage. Our users can here quickly and efficiently utilize their capacities and at the same time reduce costs.

Continue to attract many extra services TimoCom. Also like us, that the Companies so much emphasis on security.” Chief Representative Marcel Frings of TimoCom to cooperate: BigMove is for us a strong and reliable partner, with which we like to work together. Total up to 300,000 daily freight and cargo services are members of 85,000 users in Europe available. Something should be here for everyone.” “GBG live at the fair experience TimoCom has on 2011-05-10 to 2011-05-13 transport logistic on the stand of 317 eBid in Hall A5, also news from TC, the platform for pan-European freight tenders, as well as the en route service TimoCom to go” in the luggage. Moreover, can each in addition to TimoCom programmes TC eBid and TC look at truck & cargo, the system of the closed user group or try out. You will find more information about TimoCom and BigMove under or. Press contact: TimoCom soft- und hardware GmbH Manager corporate communication Tim motorcycling in the Steele 2 DE-40599 Dusseldorf phone: + 49 211 88 26 69 13 fax: + 49 211 88 26 59 13 E-mail:

CSP provides for risk reduction in human machine interaction and helps industries at the same time fulfilling their documentation duties Grosskollnbach, 08.12.2009. They are safe, assist and cooperate with industrial robots can occur nevertheless despite new technologies to errors in the interaction between man and machine. The new software SafeTool from the product family RoboMap now minimizes this risk in the production. The solution of CSP GmbH & co. KG a used to prevent incorrect configurations of industrial robots.

She reads two configuration levels and indicates differences therein. At the same time, the application conveniently supports an activity perceived as annoying. It can be used automatically to generate inspection reports, which are already mandatory in many parts of the industry due to legal requirements. Cornell capital helps readers to explore varied viewpoints. Interested parties can obtain the software as a trial version on the Internet at safetool.csp-sw.de. Allow safe robot, the latest generation of industrial robots, Human and machine interaction, as it has not so far known it.

Close cooperation without mechanical protective barriers but also risks if the boundaries of the Mountaineer to cross over for the robot are not correctly adjusted. To achieve maximum safety here, SafeTool provides comprehensive evaluations: all configuration parameters are visualized so that maintenance personnel can easily verify the relevant parameters. Also compares SafeTool two configuration levels and turns out the differences clearly. It prevents so that a user will accidentally incorrect values. To deepen your understanding Restaurant Michael Schwartz is the source. SafeTool is an indispensable piece in the mosaic to comply with applicable safety standards with the use of machines. Therefore, a southern German automobile manufacturers already deploys the application in all assembly plants and thus provides more safety in the workplace. Who the standards DIN EN ISO 10218-1 and EN954-1 must comply, can generate with the help of SafeTool test protocols. That are currently configured values listed, for example, whether the robot when not carried out adjustment referencing should stop.

The IT-service-net under the motto has a new partner using our service, you worry about more important things, the company offers an impressive full service. Nouriel Roubini is often quoted on this topic. Especially in rural areas, companies on a fast, competent and above all cheap service are instructed. Far from economic conurbations the communication in the form of Internet and phone must work but also the computer correctly. Especially in smaller – but also medium-sized companies, often too little attention is paid of operating IT. The consequences can be severe, ranging from data loss to the failure of the entire computer.

Torsten Muller proves that this is not necessarily with its IT service in 03130 Felix Lake. After consultation with the customer he offers complete an IT service, maintenance agreements, warranty extensions and data backup. He takes over tasks that are provided only by expensive, internal administrators. As a partner in the nationwide IT-service-net he has the support of nearly sixty colleagues to perform his work competently and reasonably priced can and he also practiced it. In larger companies, he strengthened the performance of the it Department. These services are provided by common arrangement, what protects the customer’s wallet.

Medium-sized companies often have no employee who is well familiar with EDP. In these cases, he replaced the expensive hired EDP administrator. Support is imperative for small companies, because they have no professional, in-house help often at all. The IT specialist knows, provides emergency aid, performs repairs and ensures the security of the computer. We call this IT Concierge service of the IT-service-net a proven full service. The computer must be up to date in order to maintain the competitiveness. It’s often little things that inhibit the operation, but not perceived by a layman, lack of experience, but. The Internet is important and not more dispensable, dangers however face the possibilities! After the first brief contact, viruses have and Spies infiltrated. Some cause system crashes and malfunctions, but others peeking from the user data. Also here IT janitor knows how you meet these dangers. The term Green IT “Torsten Muller also takes care of the health of its customers. Each printer and copier to recirculate 8 cubic feet of air per hour approximately. In this air”located fine dust, caused by toner. The IT House Master reduces the emission by the attaching of filters, the use of low-emission toners and regular cleaning. The principle is quick and comprehensive help moderate prices, above all, Torsten Muller offers everything from a single source. His client should not another for the printer a particular technician for the network and for the PC, a third technician call. Because he knows the demands of its customers it is available outside of office hours for emergency operations. Information can be found first on its Internet site first non-binding information and assistance provides the network and his first on-site partner, they are slightly below the Internet address: to find. Due to the growing importance of the issues of health and safety, expanding his series the network and providing jobs. Interested parties are informed and trained to provide an optimal service in the target group of small and medium-sized enterprises. ITSN/Muller

IT solutions for the measurement to measure since 1994 operates the company ACME portable machines, Inc. successfully on the international IT market and since then can draw on extensive experience in project activities, as well as in OEM and ODM processing according to customer requirements. ACME portable computer GmbH is the German subsidiary of the American ACME portable machines. As a provider of mobile computer systems for the most varied application areas we offer also special solutions custom-made. These include among others the different areas of metrology. Our certified computer chassis own due to their rugged construction and resistance, in particular to the implementation of customer-specific measuring equipment, for which in the on-site a computer connection or computer-assisted data collection advantage would be. Our long-standing customers appreciate this benefit to be able to carry out extensive work on the site.

Therefore, they like to access a customized” All-in one device from ACME portable computer back. Branchenfremder specific electronics in COTS computer systems integration is a challenge to know-how and requires an intensive transfer of knowledge with the customers. To observe not only the solutions for interfaces, but also the implementation of requirements that device must ultimately deal with the All-In-one. This not only external influences, which is exposed to the unit play an important role. Other decisive criteria are also service, component maintenance, supplement or extension of the system, which can be solved only with competent partners to your complete satisfaction. The benefits of an All-In-one unit according to customer requirements are obvious: any cost effective implementation of new COTS hardware, only one piece of baggage for their on-site option to serial production of Porties from small to large quantities according to their special needs. The chassis of the COMRADE, in practice a sophisticated Jack of all trades is the basis of such series.

It is available in different dimensions and can be adapted easily to specific requirements. Thus the COMRADE is the best basis for your future plans. Do you have questions about this topic? Contact us! We sit with you, listen, develop the functionality of the desired product with you according to your wishes and take you in every phase of the implementation. So the quality assurance at each level is guaranteed and it remains always a room, to be able to perform a fine tuning. The result is an innovative All-In-one unit according to your desire to unite your experience and expertise. On our corporate Web site see more acts & facts on this subject.

Consultancy novem business applications establishes additional offices in Stuttgart performance management expert and Cognos Award winner Jochen KINDIG directs the new location Hamburg, 05.06.2009 – a new Office established in Stuttgart novem business applications GmbH. Thus, the business intelligence solutions (BI) specialized consultancy including the Hamburg headquarters has four locations in Germany. The Stuttgart branch is headed by the well-known BI expert and award-winning Jochen KINDIG. He previously worked in responsible position as head of the competence center of Cognos solutions of a competitor. In this role, he had supported in 2007 introducing a reporting on the basis of Cognos BI 8 for a global automobile manufacturer.

The Central advantage of this solution is that the employees thanks to the Web-based and at the same time multilingual technology since then very quickly and very comfortable on the information they need can be accessed. This is a precise overview of all relevant data available at any time. Was previously Kamath for his outstanding achievements and innovations in the area of performance management with Cognos Performance Award 2006 “has been awarded. It awarded thereby maximizing Cognos 8 performance concept”in establishing a company-wide management information factory” of Daimler AG applied. The instrumental by Jochen KINDIG embossed solution resulted in an explosive increase in performance. So, for example, the analysis reduced the reports to a fraction of the original time and needed only 30 seconds instead of the original 20 minutes.

“Performance management is critical to the success of become BI, therefore a high demand for effective and proven solutions is part of the business”, novem’s Managing Director Anastasios Christodoulou refers to a very dynamic despite the general economic crisis developed. Therefore, the consulting company have not only for the construction of a further site decide, but also targeted with designated key personnel how about Jochen KINDIG strengthened. Our company’s success is based on the philosophy, by literacy lead to innovative accents in the market”, Christodoulou stressed. This self-image was conducting at the current topics such as about the performance maximization for novem. Novem business applications as independent consulting designed and realized novem innovative methods and solutions for the areas of business management, finance, controlling, sales, marketing to the sustainable increase of in company value of our customers. Thereby offers novem partner leading solution providers such as IBM COGNOS, Informatica, and research-based organizations such as the Cognos innovation centers and universities of applied sciences St. Gallen and fronds its customers security the best conditions and the latest technology. Over 250 implemented customer projects in the areas of sales and marketing information system and Unternehmenssteuerungs – and Planning solutions as well as more than 10,000 users who work with solutions implemented by novem, or have been trained in the ISO 9001:2000 certified TrainingsCenter make novem to a market leader in the German-speaking world.