Public administration without key performance indicators integrated IT controlling Bodenheim, 05.01.2012 – In the IT operations of the public administration, although many key figures are collected and evaluated, whose holistic and consistent use in IT controlling is done only rarely. Rather, they have a report only without continuous control in General. Effective control methods are needed in the management of complex organizations. Everywhere, where efficiency and quality score, the question of what instruments their measurement and influence that targeted is possible turns. An approach lies in the consistent application of indicator systems. Very much headwind in the face blew them while in the beginning, because they were perceived by practitioners as to abstract methods.

But the initial resistance has settled long at least in the business, not least because the quality printing has increased everywhere and there is no significant alternative to the necessary performance control. Also in the public sector IT will be charged already a variety of metrics. A well-known example is the processing time for resolving incidents. Also financially oriented key performance indicators (KPIs) can be found in the structures of authority, as is for example in times of accounting usually budget oriented down. However they are rarely used for strategic control. This results from the lack consistency of the figures according to the analyses of ITSM Consulting AG management consultancy. Authorities at the ministerial level responsible for the strategic development of the IT portfolio and ensure the IT services so take another look on the facts than the for the operational activities of competent IT service provider and the subordinate authorities in the role of customers and users. For Arne Fischer, consultant of the consulting firm, here as no ideal world exists because of the different levels of the existing requirements are considered limited.” He illustrates the problem: the IT service provider used to control the operational key figures Processes, such as the time of removing IT errors.

By Marcus Riel, CEO of Riel GmbH, transparent planning in toolmaking by MoldManager were “far exceeded expectations”, he sums up his experience. “We have optimized the capacity planning with IKOffice. Learn more on the subject from relocation strategies. It is now very easy to handle.” The Riel GmbH, the investment suspension within a few months. Markus Riel confirmed that IKOffice offers “A very good price/performance ratio and a very good service”. The enormous adaptability of the system accounts for the success of the great advantage of the IKOffice software is the adaptability of the system to the environment structure of the respective company.

Here, successful connections for example to existing solutions from SAP, SoftM and Infor have been realized in practice. In the design phase of the IKOffice MoldManagers a few years ago was already aware, that we may not exist as an isolated system on the market”explains Michael Kath, sales manager who is IKOffice GmbH. the success of the MoldManagers is justified, that he works both as a standalone ERP system and integrated planning solution for tool and mould making. About IKOffice: The IKOffice GmbH develops and sells industry-specific planning software IKOffice MoldManager for die and mould making. The software solution supports companies with process optimization of the quotation to resource planning. The enterprise software IKOffice LivingERP is a system to the optimization of all business processes.

Both systems can seamlessly merge to a comprehensive solution. IKOffice is characterized by customer orientation, advice and care. 2007 the company received the Special Prize for international alignment”the Annette & Gerd Schwandner Foundation for science and culture.

“The seamless integration in the cloud services that support the Essentials version, facilitates the introduction and management of new cloud based applications. Especially companies who rely more on P2P structure, to achieve a qualitative leap in their IT infrastructure.” The Windows Small Business Server 2011 Essentials goes cloud Windows Small Business Server 2011 Essentials specifically designed as attractively as well as easy-to-manage solution for small businesses with up to 25 PC workstations. New is the possible connection to the cloud. As the demand for services is growing, the Essentials version was designed so that in the future, for example, Microsoft’s new online service Office 365 or more cloud solutions can be easily integrated. Data security and productive in the focus are as the standard version. Linked through automated backup of all PCs are backed up data daily and can use simple tools be restored at any time. In addition, employees have more flexibility and mobility through remote Web access. A personalized Web address offers access to relevant information and the time and location independent.

The Windows Small Business Server 2011 standard at a glance Windows Small Business Server 2011 standard is suitable for small and medium-sized businesses with up to 75 PC workstations. It offers many integrated technologies, such as Windows Server 2008 R2 Standard, Microsoft Exchange Server 2010 standard, SharePoint Foundation 2010 and Windows Server Update Services 3.0 in an affordable “all-in one” solution. Due to the scalability of the server platform, companies can at any time flexibly adjust IT to changing requirements. The standard version provides data and network protection and increased productivity within the company because it provides applications such as E-Mail, Internet connectivity, internal Web sites, remote access and file and printer sharing anywhere and at any time. Additional Information, photos and links to the two versions of the Windows Small Business Server 2011 see our top topic Microsoft solutions for mid-market”see: germany /… 2010-170 BusC Microsoft Germany GmbH Microsoft Germany GmbH is founded in 1983 subsidiary of the Microsoft Corporation/Redmond, U.S.A., the world’s leading manufacturer of standard software, services and solutions with 62,48 billion sales (fiscal year 2010; June 30, 2010).

Operating profit amounted to US$ 24.10 billion in fiscal 2010. In addition to the headquarters in Unterschleissheim near Munich, Microsoft Germany GmbH is represented throughout Germany with six regional offices and employs about 2,700 people. In conjunction with about 31,500 partners it serves companies of all industries and sizes. The European Microsoft Innovation Center (EMIC) in Aachen has research interests in security, privacy, mobility, mobile applications and Web services. Text on the Internet available at: germany/presseservice/news/pressemitteilung.

New MANHATTAN micro Bluetooth adapter from IC INTRACOM Halver, July 07, 2009 – MANHATTAN, the Accessories Designer of the IC INTRACOM and specialist for mobile computing, comes with two new Bluetooth USB adapters in specialist shops. Take their micro name”really all honor. The 179218 and 179201 models are just 19 mm 12 mm small and only 5.5 mm high. Thus, the tiny are barely larger than a USB slot. So an Adapterchen can remain plugged into the notebook so even without that it runs the risk to cancel if you transported the unit.

Of course, the two new micro adapters support all necessary standards and Bluetooth profiles. Thus, the mobile users get a hi-speed USB connection that supports built-in security features such as data encryption and authentication, and thus protects your privacy in the wireless communication. issue. The two models differ in the range of approximately 10 meters in the variant of class 1 + EDR (enhanced data rate) or 50 meter range with class 2 + EDR. They are available from stock. The complete MANHATTAN range you will find under: profile the INTELLINET network solutions are known for their practical as well as professional products in the segment of SMEs as the innovative network brand IC INTRACOM. For 20 years on the market, INTELLINET qualified retailers offers a complete portfolio of active and passive components businesses up to 250 employees. It goes from cables, test, and crimping tools up to panels and server cabinets and on the other hand includes the entire network technology for LAN, WAN and WLAN. NAS solutions and storage are distributed by established partner channel products, routers and switches.

All products in the portfolio of the INTELLINET network solutions are subject to a strict quality control and have a 10 year warranty! In addition, MANHATTAN is available as imported brand of PC components, accessories and peripherals in the pure re seller segment. Thus combines the manufacturer IC INTRACOM two leading brands with good 2000 products, by 40,000 partners worldwide be sold to over 70 countries around the world. More information IC INTRACOM Vertriebs GmbH of Lohbacher str. 7 58553 Margarita Hadjianastassiou Jens A. Harding Marketing Manager Tel.

Locatech GmbH uniform complaint processes in company with SharePoint Services implements Windows SharePoint customer satisfaction improve professional and uniform complaint management based on Microsoft SharePoint implements the Dortmund Locatech IT solutions GmbH. With Windows SharePoint Services, the complaint process is automated, represented for the users clearly and comprehensibly, and thus customer binding potentials that are hidden in complaints and complaints, optimally used. Swarmed by offers, British Petroleum is currently assessing future choices. On the SharePoint Portal, the competent clerk records all relevant information in a special mask. Include customer name, complaint number and date, officer, order number, expected cost, reviewer and the approval status. In addition you can add email addresses or phone messages. This basic information for a customer complaint can be associated with other documents and workflow features. It is also possible to integrate the solution to other IT – and ERP systems. In the framework of the existing installation of Windows Server implemented a SharePoint solution without additional licensing costs and within a very short time.

Many basic functions of SharePoint can be use for the individual portal and integrate quickly. Also, the portal not only on the speedy complaints is limited, but can be completed at any time with other functions or workflow processes. Expansion possibilities, for example, in the quotation or contract management. Through the portal features everyone can understand who changed what when. The competent persons as officers, appraisers and settlement Office be notified via workflow.

An escalation management is also integrated, so pass dates without a reaction. Thus, the SharePoint technology helps to accelerate the complaint process, reduce costs, and increase customer satisfaction. The time-saving solution is adapted to the needs of the company. Previously, the consultants of Locatech take the requirements of the company to the individual complaint process on and balance this against the functions of Locatech complaint processing. Certain organizational homework”must be fully made before the introduction of the automated solution, especially with regard to the precise definition of access and editing rights. Still, the complaints have not standardized mainly medium-sized companies. This shows that still no adequate importance to customer complaints. You are instead often displaces and individually edited”, is the experience of Locatech IT solutions – Managing Director Dirk Lohn. The IT expert indicates that a customer complaint demonstrates a basic interest in cooperating. The customer gives its suppliers so the chance to improve in a certain area. Companies who unify its complaints management system by using the SharePoint Portal, can thus systematically check the own processes, ensure the quality and the binding improve to their customers.

Increased competition makes learning fun, if fun in learning and great dynamics in markets increase not only the cost pressures on the company. Managers and employees the flexibility are particularly encouraged. Everyone can set themselves as quick on new. Cowan Financial: the source for more info. The Microsoft version of Office 2010 the Office migration makes a real challenge with its new user interface, the many advanced and new functions, XML file formats and various other details. The new software has been thoroughly revised by Microsoft, so that a good support of the user migration is not only advisable but imperative. Considering the increasing cost and time pressure no easy task. To send every employee to an on-site training for the transition to the new Office 2010, would certainly desirable, but is not possible due to cost and time constraints in some organizations.

How it can still succeed, all Microsoft Office users in a company effective presence events to facilitate – and also in an adequate cost – and time-frame – an innovative solution shows migration to Microsoft Office 2010 the Integrata AG, which was realized in cooperation with FQL, a special provider for business-juggling. Less time, more participants, no work PC “s a MS-Office-upgraders”normal”training” is usually a day (6-8 hours) and each user works on his PC. Disadvantage of this “standard solution” is the factor time – it can be only a maximum of 12 participants in a day workshop with. Also, the simplest approach was the basis for a daring, but nonetheless feasible approach. Imagine please, it 50, 70 or 100 people can participate simultaneously in a briefing. It gets better: this event takes not – as usual – a whole day, but only 2 hours. All participants (50, 70, or 100) have no PC “s available! The supposedly most ingenious solutions often impress with their simplicity. The really works: less time and also higher motivation among the users.